Support Center

We're here to help. Pick the fastest way to reach us, pay your bill, or find quick answers before you call.

Contact support

Ways to reach us

Choose whichever channel is fastest for you. We help on all of them.

Phone supportPrefer to talk it through? Call our support line.(516) 889-3600 →Email supportRequest service by email and our team will follow up.Support@cwcsny.com →Remote supportRequest a remote desktop session with one of our technicians.Start session →Customer portalService history, technician notes, work orders and billing for managed service clients.My customer portal →Pay onlinePay your monitoring or service bill securely online.Pay my bill →Data recoveryRecover data from crashed, failed or physically damaged drives through DriveSavers.Data recovery →

Before you call

Quick answers

False alarmsHow to avoid false alarms and what to do if one happens.Read tips →Alarm user manualsFind manuals and app logins for your panel.Find my manual →Outage centerPower or internet down? Check PSEG, Optimum and Fios.Check outages →Smoke and CO detectorsTesting, replacement and placement guidance.Learn more →Alarm permitsNassau and Suffolk alarm permit information.Permits →Service plansMaintenance coverage and service contracts.RedLine plans →

Have this ready

Help us help you faster

When you contact us

Your name and service address
Your monitoring account number, if you have it
What happened and when
Any message on the keypad or app

For camera or network issues

Which cameras or devices are affected
Whether the recorder has power
Whether your internet is working
Photos of any error screens

FAQs

Support questions

How do I reach CWC Security support?

Call 516-889-3600, email Support@cwcsny.com, or start a remote support session at rmmus-cwcsecurity.screenconnect.com.

How do I pay my bill?

Use the Pay Online link on this page to pay your monitoring or service bill.

My keypad says low battery. What should I do?

Most panels need a battery replacement every few years. See our false alarm tips and user manuals, or call us to schedule a replacement.

Is the internet or power out in my area?

Check our Long Island Outage Center for PSEG Long Island, Optimum and Verizon Fios outage links.