Managed IT Services

Full-stack network operations, managed for you.

From day-to-day monitoring to hands-on installation, we cover the infrastructure your business depends on.

Managed Network Operations

• Server monitoring — up/down & usage status
• Network traffic — routers, switches & computers
• Monitoring of internet provider services
• Battery backup monitoring with SMS & email alerts
• Automatic patching & updates
• Help desk ticketing
• Remote access services

Services Offered by CWC Security

• Installation of switches & routers
• Home & business cabling — data, audio, voice, video & fiber
• Racks & network enclosures
• WiFi installation & management
• Unattended maintenance of PCs, servers & remote PC service
• Microsoft 365 email
• Training, software consulting & support

Day-to-Day Coverage

• Proactive monitoring of PCs & network equipment
• Break-fix support, time & material based
• Remote monitoring — network environment & service provider
• Remote ticket system for service requests
• Real-time support

Business Continuity

• Vendor & telecom management — licensing, internet & phone providers
• Data storage & data backups
• Disaster recovery
• Network implementation
• Security & protection, plus IT consulting

Beyond the network.

Keep payment systems aligned with PCI requirements as your business grows.

We review your telecom and data bills to catch overspend and outdated plans.

Ongoing management of your VoIP phone systems, from setup to support.

Unmatched protection across your environment.

SentinelOne Wayfinder MDR provides 24/7/365 detection, investigation, and response — using curated SentinelOne and Google Threat Intelligence to deliver expert threat hunting, comprehensive protection, and proactive defense.

Existing clients can log in to submit tickets and track service history.

Let's take IT off your plate.

From network monitoring to disaster recovery, we manage it so you don't have to. Serving Nassau & Suffolk County since 2012.

What's New

2025 Partnership Additions

ConnectWise ASIO RMM Suite, SentinelOne, and SecureConnect.

Managed IT Services FAQs

Common questions about managed network and IT services on Long Island.

What do CWC Security's Managed IT Services cover?

Managed IT Services include regular management of systems and networks that keep PCs, servers, and networks running, covering server and network traffic monitoring, internet service monitoring, battery backup monitoring for power outages, automatic patching and updates, help desk ticketing, and remote access services.

Does CWC Security handle network installation, not just monitoring?

Yes. Services include installation of switches and routers, data/audio/voice/video/fiber cabling, network racks and enclosures, WiFi installation and management, and Microsoft 365 email setup, in addition to ongoing remote monitoring and maintenance.

What happens if something breaks?

CWC Security offers break-fix service on a time-and-material basis, real-time remote support, and a ticketing system for submitting service needs, alongside proactive monitoring meant to catch issues before they cause downtime.

Does CWC Security help with data backup and disaster recovery?

Yes. Managed IT Services include data storage and data backups, disaster recovery, network implementation, and broader security and protection for business systems.

Does CWC Security provide cybersecurity protection as part of managed IT?

Yes. CWC Security partners with SentinelOne for Wayfinder MDR, providing 24/7/365 detection, investigation, and response with curated threat intelligence and proactive defense.