Frequently Asked Questions

CWC Security serves Nassau and Suffolk County on Long Island, NY, providing residential and commercial security installation and 24/7 monitoring since 2012. CWC also has a branch office in Lexington, South Carolina.

CWC Security installs and monitors burglar alarms, CCTV camera systems, access control, commercial and residential fire alarms, water leak detection and automatic water shut-off, environment monitoring, vehicle tracking, and managed IT services including networking, WiFi, VoIP phone systems, structured cabling, and audio-video/lighting integration.

Yes. CWC Security, LLC is licensed by the New York State Department of State (License #12000299494), holds a Nassau County Fire Marshal license (FM# 20000258) and a Suffolk County restricted electrician license, and is a BBB accredited business, ASIS International member, and ESA (Electronic Security Association) member.

The team brings 30 years of industry experience and has served Long Island since 2012, covering Nassau and Suffolk County.

CWC Security designs systems for commercial and residential properties, as well as retail, government, schools, and cannabis dispensaries — plus homes, offices, warehouses, apartment/multi-family buildings, and medical facilities.

Most standard alarm system installations take about 3–4 hours and are usually completed the same day. The size of the property, the amount of equipment being installed, and any wiring specifics can extend that — but the large majority of CWC Security installations are finished within a single day.

In most cases, yes. Our security specialists evaluate your existing equipment during a free at-home or on-site consultation, and in most cases we can adapt your current system to work with CWC Security's monitoring rather than requiring a full replacement.

Yes. CWC Security backs new installations with a 1-year manufacturer's warranty on parts, with the option to extend. Effective from the date of installation, CWC Security repairs or replaces defective parts during that period at no cost to the customer.

Yes. CWC Security provides 24/7 central station alarm monitoring for burglar, fire, CO, water, and gas detection systems, through UL Listed, CSAA 5-Diamond Certified central station Metrodial.

Cost depends on property size, the number of sensors, and whether cameras or access control are included. CWC Security provides a free on-site consultation to give an exact quote — call 516-889-3600 to schedule one.

Yes. CWC Security's wireless burglar alarm systems keep operating through power outages, phone line failures, or cut lines, using battery backup and digital, radio, or cellular signal paths.

CWC's UL-listed central station (Metrodial) has an average dispatch response of under one minute, determining the nature of the emergency and notifying police, EMS, or fire as needed.

Yes. Systems are built around Honeywell Total Connect, letting you arm or disarm your alarm, view cameras, and control locks, thermostats, and lighting from a smartphone, tablet, or computer.

A standard install includes door/window contacts, motion detectors, glass-break sensors, a smart keypad, 24-hour UL-listed central station monitoring, and Total Connect remote access. Cameras and access control can be added.

Yes. CWC Security designs and installs residential and commercial burglar alarm systems across Nassau and Suffolk County, including multi-zone commercial panels with integrated CCTV and access control.

CWC Security partners with Metrodial, a UL Listed central station awarded CSAA 5-Diamond Certification — the industry's highest recognition. Metrodial holds UL 2050, UL CPVX, CVSG-UL, and UUFX listings and is NYC Fire approved to monitor fire alarms in all five boroughs.

Our central station dispatches alerts to the appropriate authorities in under a minute on average. How long police, fire, or EMS then take to physically arrive depends on your local department and call volume — not something CWC Security controls — but our fast dispatch gives responders the earliest possible head start.

Most manufacturers recommend replacing the backup battery in your alarm control panel every 3–5 years, even if you haven't received a low-battery alert.

Your system switches automatically to the backup battery inside the control panel, which keeps it running for up to 24 hours during an outage. Once power is restored, the battery recharges automatically — please allow about 24 hours for a full recharge.

A low-battery message can have a few causes: a recent power outage (the system will recharge automatically within about 24 hours once power is restored), an unplugged transformer (check that your panel's transformer is securely plugged in), a dead outlet or tripped breaker (test the outlet with another appliance and check the breaker it's on), or a backup battery that simply needs replacing. If you're not sure which applies, call 516-889-3600 and we'll walk you through it or schedule a service visit.

Most false alarms trace back to a few common causes — user error entering codes, pets triggering motion sensors, low system batteries, or loose door/window contacts. Proper sensor placement, keeping detectors away from heat sources, and testing your system regularly go a long way. See our full guide on preventing false alarms for more detail.

No. CWC Security's systems use a wireless cellular connection to communicate with our central monitoring station, so you don't need a landline phone to use your system.

Yes. Our motion detectors offer pet-immune settings that can be adjusted for sensitivity, and most configurations comfortably accommodate pets up to around 30 lbs. For larger animals, we can also set up dedicated pet alleys — our technicians will walk through the right setup for your household during installation.

Costs vary based on the number of cameras, property size, and system features. CWC Security provides free estimates to match your needs and budget.

Yes — all modern systems include mobile access so you can monitor your property from anywhere, on any device.

Yes, CWC Security installs cameras with advanced night vision and low-light capabilities for clear footage around the clock.

Homes and residential properties, retail stores and offices, warehouses and industrial facilities, and apartment buildings or multi-family units.

CWC Security works with top-tier manufacturers including Honeywell, Axis Communications, Avigilon, Hikvision, Hanwha Vision, Ring, Nest, and Dahua, and is an Authorized Hanwha Vision STEP Partner with up to 5 years of manufacturer warranty on eligible products.

Yes. CWC Security offers 30 days of guaranteed-accessible cloud footage that stays safe even if the on-site recorder is damaged, stolen, or destroyed — for businesses, homeowners, and rentals.

Yes. CWC Security offers NDAA-compliant options, ensuring equipment doesn't come from sources deemed a national security threat, and a select range of products meet TAA requirements for federal contracts — contact CWC to verify which products apply to your project.

CWC Security installs keycard and fob systems, mobile and app-based entry, keypad and PIN code entry, and biometric access control, depending on the security level a property needs.

Yes. Access can be revoked remotely in seconds with no rekeying required, whether a card is lost or an employee is terminated.

Yes. Every entry and exit is recorded, giving property owners a complete audit trail on demand.

Yes. Access can be granted by door, by group, or by time of day, so internal areas can be restricted to only those who need them.

CWC Security installs access control for office buildings, retail stores, warehouses, apartment complexes, medical facilities, and schools — from a single door to large multi-site commercial applications.

CWC Security is an authorized dealer for Honeywell NetAXS, Keri Systems, Paxton Access, and ProdataKey (PDK).

Yes. CWC Security designs and installs fire alarm systems for homes and businesses across Nassau & Suffolk County, including smoke, heat, and CO detection integrated with your existing security system.

Yes. Every fire alarm system can be connected to 24-hour UL-Listed central station monitoring, including NYC FDNY-approved commercial fire monitoring.

Yes. CO detection can be added to any residential or commercial fire alarm installation and monitored alongside smoke and heat detection.

Test battery-powered alarms monthly and replace batteries yearly. All smoke alarms — battery-powered or hardwired — should be fully replaced every 10 years regardless of type. Units with a sealed 10-year lithium battery should be replaced whole, per the manufacturer's instructions, since that battery can't be swapped.

Yes — CWC Security's Commercial Fire Inspection service covers scheduled testing and code-compliance visits to keep commercial systems compliant year-round.

CWC Security offers Fire Watch coverage to keep a property protected and code-compliant while a system is being restored.

Yes. Commercial fire service includes tie-in monitoring for sprinkler flow switches, tamper switches, and suppression systems, so a triggered system reaches the central station immediately.

Offices, retail, warehouses, multi-family communities, schools, and government facilities across Nassau & Suffolk County. CWC Security is Nassau County Fire Marshal licensed (FM# 20000258).

A hardwired smoke detector installed as part of your CWC Security system will chirp to signal a low battery — twist the base to open the unit and swap in a fresh battery. A wireless smoke detector connected to our system instead shows a low-battery alert on your keypad rather than chirping audibly. If a chirping unit isn't part of your CWC Security system — for example, an older stand-alone detector — it's a separate device with its own battery to replace.

The WaterCop system uses an automatic shut-off valve installed on a home or commercial building's water supply line. When sensors detect a leak, a signal is sent to the valve and water flow to downstream areas is quickly stopped, reducing the chance of major flooding.

Leak detection (via the WaterBug® sensor line) alerts you that water has been found. WaterCop goes a step further — it doesn't just detect leaks, it automatically stops them by closing the water supply valve, without anyone needing to be present.

WaterCop monitors the high-risk plumbing locations where the large majority of leaks occur, including easy-to-overlook spots like a kitchenette pipe or a fixture in a seldom-used restroom.

Yes — it's considered especially valuable for secondary residences, since WaterCop monitors the property 24/7 even when it's left unattended for extended periods, which is when undetected leaks tend to cause the most damage.

CWC Security works with a licensed plumber to install the valve on the water main, then sets up mobile alerts or connects the system to your security system so the central station can monitor it.

Yes. Environment monitoring (via Winland™ INSIGHT and EnviroAlert® solutions) tracks temperature drops that could cause frozen pipes, humidity/mold conditions, and power outages, in addition to water presence — with alerts delivered through your alarm panel.

Server and network traffic monitoring, internet service monitoring, battery backup monitoring for power outages, automatic patching and updates, help desk ticketing, and remote access services.

Yes. Services include installation of switches and routers, data/audio/voice/video/fiber cabling, network racks and enclosures, WiFi installation and management, and Microsoft 365 email setup, in addition to ongoing remote monitoring and maintenance.

CWC Security offers break-fix service on a time-and-material basis, real-time remote support, and a ticketing system for submitting service needs, alongside proactive monitoring meant to catch issues before they cause downtime.

Yes. Managed IT Services include data storage and data backups, disaster recovery, network implementation, and broader security and protection for business systems.

Yes. CWC Security partners with SentinelOne for Wayfinder MDR, providing 24/7/365 detection, investigation, and response with curated threat intelligence and proactive defense.

Yes. Every job is tested end-to-end with a Fluke certified scanner, with detailed network reports provided along with cabling warranties. This covers Cat5e/Cat6/Cat6A data cabling, fiber backbone runs, coax for CCTV/video, and low-voltage security cabling.

Yes. CWC Security works directly with construction contractors throughout New York on both new construction and existing infrastructure projects, including single offices up to full data centers and multi-building campuses.

CWC Security performs WiFi heat mapping of the property before mounting any access points, to ensure strong, even coverage indoors and outdoors, then runs Cat6e cabling to each access point, installs and programs it, and provides remote network management so most issues are caught before they interrupt your day.

CWC Security offers hosted cloud VoIP (with call recording, custom caller ID, and voicemail-to-email) and UniFi Talk, Ubiquiti's cloud-hosted VoIP system managed from the same console as your network — no separate on-site PBX hardware required.

Through Alarm.com's Connected Car and Connected Fleet, a Car Connector plugs directly into a vehicle's OBD-II port — no wiring required — linking the vehicle to the same Alarm.com platform as your home or business security. It supports gas, electric, hybrid, and plug-in hybrid vehicles.

Real-time vehicle location, alerts the moment a parked vehicle moves (with video recording triggered), speeding and risky-driving alerts, and engine/diagnostic status to help avoid roadside emergencies.

Both. Connected Car suits a personal or family vehicle, while Connected Fleet lets you monitor multiple vehicles from one dashboard, with diagnostics and fuel efficiency data across the fleet.

Call 516-889-3600 or submit a request through the Contact Us page for a free consultation.

Sales: 516-889-3600 ext. 2 · Service: 516-889-3600 ext. 1 · NYC & 5 Boros: 212-863-9852 · Fax: 516-889-3601. Email: customerservice@cwcsny.com (support: support@cwcsny.com).

Retail office: 50 Lido Blvd, #669, Point Lookout, NY 11569. Mail & payments: P.O. Box 104, Bellmore, NY 11710. CWC also has a branch office in Lexington, SC (803-756-2510).

CWC Security's monitoring partner is Metrodial Corp, located at 25 Bethpage Road, Hicksville, NY 11801 — reachable at 516-681-8877 or toll-free 1-866-900-METRO.

Yes — existing clients can log in through My Account (alarmbiller.com) to view billing, and through the managed IT client portal to submit tickets and track service history.